🗂️ Omnichannel Team Inbox

Every Customer. Every Channel. One Dashboard.

Stop juggling 5 apps for 5 channels. Bring WhatsApp, Instagram DM, Messenger, Email and Website Chat into one shared inbox — where your whole team works together, tickets route automatically, and your AI bot goes live across all channels in one click.

Unify My Channels Free See My Hidden Cost →

No credit card required

Live in 15 minutes

All channels included

All channels in your inbox

Instagram DM

Messenger

Web Chat

💬

📷

📘

📧

💻

⚙️

All Inboxes14

💬

Priya Nair

Where is my order?

📷

Rohan Mehta

Is this in size M?

📘

Ananya Sharma

Can I exchange size?

12m

📧

Vikram B.

Re: Order #2341

18m

Priya Nair · WhatsApp

Sneha (you) Open

Hi! I ordered 3 days ago, where is it? 😕

🛍️ Shopify — Order #2289

Amount₹2,199

StatusIn Transit

ETAToday by 7PM

📝 Internal: Checked Delhivery — OFD confirmed

Hi Priya! Your order is out for delivery — arriving by 7PM today 📦 Here's your tracking link!

Type a reply…

→

Customer

Priya Nair
3 orders
₹6,200 LTV

How much are scattered channels really costing you?

Select where your customers reach you. We'll calculate the exact hours and money your team burns switching apps — and what you get back the moment you switch to Hublle.

Your Channels

Team Details

Your Savings

Where do your customers contact you?

Select all that apply — we'll calculate the real cost of managing each separately

✓

💬

Business API messages

✓

📷

Instagram DM

Direct messages & comments

✓

📘

Facebook Messenger

Meta Messenger

✓

📧

Customer support inbox

✓

💻

Website Live Chat

On-site widget

✓

📞

Phone / IVR

Call-based support

Tell us about your support team

Your numbers stay in your browser — we never store anything

Number of agents

agents

Team members handling customer queries

Total tickets per day

tickets

Across all your channels combined

Agent cost per hour

₹/hr

Average monthly salary ÷ working hours

Working hours per day

hrs/day

Per agent, typical shift length

Your team wastes —/month
just switching between apps.

😤

Right Now: The Multi-App Tax

What your team loses every single month

—

App switches/day/agent

—

Hours wasted per month

—

Cost of wasted time

↓

🚀

With Hublle: One Dashboard. Zero Juggling.

What your team gets back every month

—

Agent hours saved/month

—

Faster avg response

—

Monthly cost recovered

—

Net monthly saving
after Hublle subscription

Time wasted currently—

Hublle Growth plan-₹2,999/mo

Time value recovered—

Bot auto-handles (est. 60%)—

🤖

Deploy AI bot to all — channels in 1 click Your bot handles routine queries 24/7 across every channel you selected — simultaneously, with zero per-channel setup needed.

Deploy Bot Free →

Start Saving This Month →

Everything Included

Every feature your team actually needs.

Multi-agent, auto-routing, AI bot across all channels, team analytics, website chat — all in one plan, no add-ons.

One WhatsApp number.
Your entire team.

Multiple agents can handle conversations from a single WhatsApp Business number simultaneously — without stepping on each other. Every conversation is assigned, tracked, and audited end-to-end.

Unlimited agents, single WhatsApp number — no more shared logins

Each conversation assigned to one agent — zero double replies

Internal notes visible only to your team — never to the customer

Shopify order context always visible in the right sidebar

73%

faster first response
with assigned conversations

👥 Team Live Overview

Sneha Kulkarni

Support · Lead

open tickets

Arjun Patel

Returns Team

open tickets

Meera Rao

Sales Team

open tickets

Rahul Singh

Support

open tickets

Total open

Avg response

SLA at risk

Every ticket goes to
exactly the right team.

Define routing rules once — Hublle auto-detects intent and assigns tickets to the right team instantly. No more manually sorting your inbox every morning.

Rule-based routing by keyword, channel, or Shopify order type

Round-robin within teams — equal workload, automatic

SLA escalation — auto-alert if response breaches deadline

VIP routing — high-LTV Shopify customers go to your best agents

tickets manually sorted
after routing setup

🔀 Routing Rules — Active

IFMessage contains "return" OR "exchange"→Returns

IFContains "order" OR "track" OR "where"→Support

IFCustomer LTV > ₹5,000 OR tag = "VIP"→VIP Support

IFChannel = Instagram DM · Any query→Sales Team

DEFAULTRound-robin across Support Team→Support

✅ 98% of tickets auto-routed correctly today

Configure once.
Deploy everywhere instantly.

Build your AI bot flows once in Hublle. Deploy to WhatsApp, Instagram, Messenger and Website Chat in a single click — no per-channel setup, no code, no wait.

1-click deployment across all connected channels at once

Bot handles order tracking, FAQs and returns 24/7

Seamless handoff to human agent when bot can't resolve

Included in all plans — no extra bot fee

67%

tickets resolved by bot
without agent intervention

🤖 AI Bot — Deploy Status

💬

Live

📷

Instagram

Live

📘

Messenger

Live

💻

Web Chat

Live

🤖 67 tickets resolved by bot today

saving 16.7 agent hours

Know who's performing.
Know where to improve.

Real-time team and agent analytics — response times, resolution rates, CSAT scores, SLA compliance. See the whole team or drill into any individual agent.

Team vs agent comparison — first response, resolution, CSAT

Channel breakdown — volume and CSAT by channel

SLA real-time alerts before tickets breach their deadline

CSV export for any time range, team or individual agent

4.8★

avg CSAT after
implementing SLA rules

📊 Agent Performance — This Week

2m 14s

Avg First Response

94%

SLA Met

4.8★

Avg CSAT

67%

Bot Deflect Rate

Sneha

91%

Arjun

87%

Meera

95%

Rahul

78%

↑ CSAT score by agent · This week

Live chat on your website.
Same inbox, same team.

Add a live chat widget to your Shopify store in minutes. Web chat arrives in the same Hublle inbox as WhatsApp and Instagram — no extra tab, no extra tool.

Install on Shopify in 2 minutes — no developer required

Arrives in the same inbox as every other channel

Bot covers off-hours automatically — never shows "offline"

Shopify order context visible instantly in the sidebar

2 min

to install website chat
widget on Shopify

💻 Website Chat Widget — Preview

yourstore.com/collections

💬

Your Store

🟢 Online · <2min reply

Hi! How can I help you? 👋

Track order

Returns

✅ Widget on all pages · Bot active when team is offline

🤖 AI Bot — 1-Click Deploy

One bot. Every channel.
Zero extra setup.

Build your automation flows once in Hublle. Deploy to every connected channel in a single click — no per-channel config, no developer, no waiting.

🗺️

Order tracking — fully automatedCustomer types "where is my order" on WhatsApp or Instagram — bot fetches Shopify data and replies instantly, 24/7, no agent needed.

🔄

Returns — complete self-serviceBot guides customers through return window, reason selection and pickup scheduling without a single agent involved.

🙋

Seamless human handoffWhen the bot reaches its limit, conversation is flagged and assigned to the right agent — with full context already loaded.

🌙

24/7 — never goes offlineAfter hours, weekends, holidays — your bot is always active. Customers get immediate responses no matter when they message.

⚡ 1-Click Bot Deployment

Configure once in Hublle → deploy to all channels simultaneously

💬WhatsApp Business● Live

📷Instagram DM● Live

📘Facebook Messenger● Live

💻Website Live Chat● Live

📧Email Ticketing○ Not connected

4 of 5 channels live · Bot handling 67% of tickets

How We Compare

Hublle vs every other support inbox.

Most tools handle one or two channels and call it "omnichannel." Hublle is the only inbox built natively on Shopify — with order context, auto-routing and 1-click bot deployment baked in from day one.

Feature	✦ Hublle	WATI	Freshdesk	Interakt
WhatsApp + Instagram + Messenger	✓	WA only	✓	WA only
Email ticketing unified	✓	✗	✓	✗
Website live chat	✓	✗	✓	✗
Shopify order context in sidebar	✓	Basic	✗	Basic
Multi-agent on single WA number	✓	✓	N/A	✓
Auto ticket routing by rule	✓	Basic	✓	✗
AI bot 1-click all channels	✓	✗	✗	✗
Team vs agent analytics	✓	Basic	✓	✗
VIP routing by Shopify LTV	✓	✗	✗	✗
Built natively for Shopify	✓	✗	✗	Partial
Starts at (per month)	₹999	₹2,999	₹4,999	₹2,499

FAQ

Questions before you unify your inbox.

Yes. Hublle lets unlimited agents work from a single WhatsApp Business number simultaneously. Each conversation is assigned to exactly one agent to prevent double replies. A full audit trail shows who responded, when, and what they said — across every shift.

You define rules in your admin panel — for example "message contains 'return' → Returns Team", "customer LTV > ₹5,000 → VIP Support". Hublle detects intent and routes automatically. Round-robin allocation within each team ensures equal workload distribution. You can also set SLA escalation rules that alert you if a ticket goes unanswered past a set time.

WhatsApp Business (via Meta API), Instagram Direct Messages, Facebook Messenger, Email (with full ticketing and thread tracking), and Website Live Chat. All arrive in the same Hublle inbox — your agents never need to switch tools or tabs regardless of which channel the customer messaged on.

One click. Configure your bot or automation flows once in Hublle, then click "Deploy to All Channels." Your bot goes live on WhatsApp, Instagram, Messenger and Website Chat simultaneously — with no per-channel setup, no code, and no waiting for approvals beyond what Meta requires for the initial WhatsApp API connection.

You can see overall team metrics (total tickets, avg first response, resolution rate, CSAT, SLA compliance) as well as individual agent performance — how many tickets each agent handled, their average response time, and their CSAT score. Channel-level breakdowns show you which channel gets the most volume, fastest resolution and best customer satisfaction.

Yes — when a customer messages on any channel, Hublle automatically looks up their Shopify profile and displays order history, current order status, total LTV, and applied tags in the conversation sidebar. Agents never need to open Shopify separately — all the context they need is right there.

The Starter plan supports up to 5 agents, Growth supports up to 20, and Enterprise is unlimited. All agents on all plans share the same WhatsApp Business number and unified inbox — you can add agents without any channel reconfiguration. Agent seat limits are per workspace, so if you manage multiple stores, each gets its own workspace.

Every Customer. Every Channel. One Dashboard.

How much are scattered channels really costing you?

Your team wastes —/monthjust switching between apps.

Every feature your team actually needs.

One bot. Every channel.Zero extra setup.

Hublle vs every other support inbox.

Questions before you unify your inbox.

One dashboard. Every channel.Your whole team. Today.

Your team wastes —/month
just switching between apps.

One bot. Every channel.
Zero extra setup.

One dashboard. Every channel.
Your whole team. Today.