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💧 Drip Marketing

Send the right WhatsApp message at exactly the right moment

Drip marketing sends automated WhatsApp sequences triggered by what your customers do — not just when you remember to send. Cart abandoned? Purchase made? Gone quiet for 30 days? Hublle has the next message ready.

✅ Action-triggered
✅ Time-delay control
✅ Auto-stop on convert
4.2×
Higher conversion vs one-off blasts
68%
Avg. sequence open rate
Zero
Manual sends needed
Cart Recovery Sequence — Active
Live · 124 in sequence
Trigger
Customer abandons cart — Shopify
₹847 avg. cart value
💬
Immediately0 min
Hey {{name}} 👋 You left something behind! Your cart has {{items}} waiting — and we're holding it for 24 hrs.
10:31 AM ✓✓
Wait 2 hours
Check if customer purchased → if yes, exit sequence
🔀
Condition 2 hr mark
Did customer purchase?
Yes → Exit sequence ✓
No → Send nudge →
🎁
Final nudge22 hrs
Last chance, {{name}} ⏰ Your cart expires in 2 hours. Use SAVE10 for 10% off — today only!
8:31 AM ✓✓
Sequence ends 24 hrs
Contact exits · Conversion tracked
💰
₹2.14L recovered this month
34% cart recovery rate
🛑
Auto-stopped on purchase
No spam after conversion

Four moving parts. Fully automated.

A drip sequence is just a trigger, a set of timed messages, smart conditions, and an exit rule. Hublle handles all the orchestration — you just design the content.

01
A customer does something
Shopify event, keyword reply, link click, inactivity, post-purchase — any action can start a sequence automatically
02
📅
Messages go out on your schedule
Set delays between messages — 30 minutes, 24 hours, 7 days. Each message is personalised with customer data
03
🔀
Sequences branch on behaviour
Did they buy? Reply? Click the link? The sequence adapts — sending different messages based on what the customer does
04
🛑
Stop the moment they convert
Sequences auto-exit when a goal is met — purchase made, form filled, reply received. No accidental follow-ups after the sale

D2C brands using Hublle drip sequences every day

₹2.14L
Recovered monthly via cart sequence

"We set up the 3-message cart recovery sequence in one afternoon. It runs itself now — 34% recovery rate on abandoned carts. That's ₹2 lakh a month we were leaving on the table before."

RK
★★★★★
Rahul K. — Founder, DriftWear
Streetwear D2C · 800 orders/month
62%
Win-back rate from lapsed customers

"We had 4,000 customers who hadn't bought in 60 days. The re-engagement drip sequence — 3 messages over 2 weeks with a personalised offer — converted 62% of them. Completely automated."

NM
★★★★★
Nisha M. — CMO, Verdure Organics
Skincare D2C · 1,200 orders/month
8 hrs
Saved per week vs manual WhatsApp

"My team used to manually send post-purchase follow-ups every evening. Now the drip sequence handles D+1 review requests, D+7 upsell, D+30 reorder nudge — all automatically."

AS
★★★★★
Ananya S. — Ops Lead, FreshMill
FMCG D2C · 600 orders/month
Action-triggeredAny Shopify or WA event
Precise timingMinutes to months
🔀
Smart branchingAdapts to customer replies
🛑
Auto-exit on convertNever spam after the sale
📊
Per-step analyticsOpen, click, convert rates

Every customer action
can start a sequence

Drip isn't just for abandoned carts. Any meaningful customer moment — a purchase, a page visit, a reply, a period of silence — can be the starting gun for a personalised sequence.

🛒 Abandoned Cart Recovery

Turn abandoned carts into completed orders — automatically

34%
Average cart recovery rate on WhatsApp — vs 8% via email
When a Shopify customer adds items to their cart but doesn't check out within your defined window, Hublle triggers the recovery sequence. Each message personalised with the exact products left behind, total value, and a countdown to cart expiry.
Trigger delay configurable — 15 minutes to 24 hours after abandon
Insert product names, images, total value, and stock levels into messages
Auto-exit immediately when customer checks out — no post-purchase spam
Add a time-limited discount code in the final message to close the deal
Use This Template →
Cart Recovery — 3 Message Sequence
Template
💬
Immediately 0 min after abandon
"Hey {{name}}, you left {{product}} in your cart 👀"
Friendly reminder · Product image included
Wait 2 hours
Check: purchased? → exit if yes
📦
2 hours if not purchased
"Still thinking? Only {{stock}} left — your cart expires in 22 hrs"
Urgency message · Stock count from Shopify
🎁
22 hours final nudge
"Last chance — use SAVE10 for 10% off. Cart expires in 2 hrs! ⏰"
Discount code · Urgency · Final message
Sequence ends 24 hours
Contact exits · Conversion tagged
📦 Post-Purchase Sequence

Turn a one-time buyer into a loyal repeat customer

2.4×
Higher repeat purchase rate with post-purchase nurture sequences
The 30 days after a first purchase are the most valuable window to build loyalty. Hublle triggers a multi-touchpoint sequence starting from the moment the order is confirmed — delivery updates, review requests, usage tips, upsells, and reorder nudges, all timed perfectly.
D+0: Order confirmation + delivery timeline
D+3 post-delivery: Review request — routed to agent if 1–3 stars
D+7: Usage tips, how-to content, or complementary product
D+30: Reorder nudge with loyalty discount for repeat purchase
Use This Template →
Post-Purchase — 4 Touchpoint Sequence
Template
Immediately On order confirm
"Order #{{id}} confirmed! Estimated delivery: {{eta}} 🚚"
Order summary + tracking link
D+3 after delivery 72 hrs
"How was your {{product}}? Rate your experience 1–5 ⭐"
Review collection → push 4–5★ to Junip/Google
💡
D+7 1 week
"Getting the most from your {{product}}? Here are 3 tips 👇"
Value content · Build trust · Upsell opportunity
🔁
D+30 1 month
"Time to restock? Get 12% off your next order — loyal customer discount 🎁"
Personalised reorder nudge · Loyalty code
💤 Win-Back Sequence

Re-activate customers who've gone quiet for 30, 60, or 90 days

62%
Of lapsed customers re-activated with a personalised win-back sequence
Customers who bought once and went silent are your highest-potential segment — they already know and trusted you once. A win-back sequence reaches them with a personalised message based on what they bought, how long they've been away, and a reason to come back.
Trigger: 30, 60, or 90 days since last purchase — configurable
Reference their last order in the message — makes it feel human
Escalating offers: soft nudge → 5% → 10% if still no response
Auto-exit when they purchase — never over-message
Use This Template →
Win-Back — 3 Message Sequence
Template
👋
Day 30 Since last order
"Hi {{name}}, we miss you! It's been a while since your {{last_product}}. What's new for you? 💙"
Soft re-engagement · No hard sell
Wait 7 days
Check: any purchase? → exit if yes
🎁
Day 37 If no purchase
"Come back and save — 5% off your next order, just for you. Code: WELCOME5 🛍️"
Gentle offer · Personalised code
🔥
Day 44 Final attempt
"Last one from us — 10% off if you shop before Sunday. After that, gone! ⏰"
Max offer · Clear expiry · Final message
👋 Welcome Sequence

Make a first impression that turns new subscribers into buyers

Higher first-purchase rate with a structured welcome sequence vs no onboarding
When a new customer opts into your WhatsApp channel — via a website pop-up, QR code, or checkout opt-in — a welcome sequence introduces your brand, sets expectations, and guides them towards their first purchase with a well-timed incentive.
Instant welcome message with brand intro and expectations
D+1: Best-selling products or collections with direct links
D+3: Social proof — top reviews, UGC, customer stories
D+5: First-purchase discount — expires to create urgency
Use This Template →
New Subscriber Welcome — 4 Steps
Template
🎉
Immediately On opt-in
"Welcome to StyleVibe, {{name}}! 🎉 We'll share new drops, exclusive offers, and style tips here. Expect good things."
D+1 24 hours
"Our top picks this season 🛍️ — [View Collection →]"
Product catalogue link + image
D+3 3 days
"Don't just take our word for it — here's what {{customer}} had to say ⭐⭐⭐⭐⭐"
Social proof · Review highlight
🎁
D+5 5 days
"Your welcome gift 🎁 — 8% off your first order. Use NEW8, expires in 48 hrs."
Expiring discount · First purchase trigger
👁️ Browse Abandonment

Re-engage customers who viewed a product but didn't add to cart

18%
Of browse abandoners convert with a personalised WhatsApp follow-up
Browse abandonment sits at the top of the conversion funnel — customers showed clear intent but didn't act. A gentle, product-specific follow-up reminds them what they were looking at and often gives them the nudge they needed.
Trigger when a known customer views a product page and leaves without adding to cart
Send the exact product they viewed — image, name, price, and link
Add a "low stock" or "price drop" hook if applicable
2-message sequence — soft reminder, then final nudge if no action
Use This Template →
Browse Abandon — 2 Message Sequence
Template
👁️
1 hour later After browse
"Still thinking about {{product_name}}? 👀 It's one of our bestsellers — here's a closer look."
Product image + name + "View item →" button
Wait 24 hours
Did they add to cart or purchase? → exit if yes
24 hours If no action
"Only {{stock}} left in stock! Grab {{product_name}} before it's gone 🔥"
Stock scarcity · Final nudge
💬 Reply-Triggered Sequences

Branch into different sequences based on what customers reply

91%
Of WhatsApp messages are read within 5 minutes — replies happen fast
Reply-triggered drips are the most personal type of sequence. When a customer replies to any message — "Yes", "How much?", "Not interested" — the sequence detects the intent and routes them into a different branch automatically.
Detect keywords in replies — "yes", "buy", "discount", "not now", "stop"
Route to purchase flow, human agent, or different nurture track
Handle opt-outs gracefully — "stop" immediately exits the sequence
Combine with AI intent detection for freeform replies
Use This Template →
Reply-Branching Sequence
Template
💬
D+7 after purchase
"Time to reorder {{product}}? Reply YES for a quick reorder, or NO if you're sorted 👍"
YES → Send reorder link instantly
NO → Snooze 30 days
STOP → Opt-out
🔀
AI intent check Freeform replies
Any other reply → AI detects intent and routes
Outcome
"Your order is being prepared 🛒 — confirm address?"
Fast-path to conversion from a single reply

Sequences that adapt to what customers do next

A drip sequence without branching is just scheduled spam. Hublle's condition engine checks customer behaviour at every step — and sends the right message, or nothing at all.

🛒
Exit on purchase
The moment a customer completes a purchase, they exit every relevant sequence immediately. No follow-up after the sale — ever.
💬
Branch on reply keyword
Detect specific words — "yes", "buy", "stop", "help" — and route customers into a different path. Combine with AI intent for freeform replies.
🔗
Branch on link click
Did the customer click the product link in your last message? Route clicked contacts to a purchase-close sequence, non-clickers to a different angle.
Time-window conditions
Only send the next message if the customer hasn't responded within X hours. Avoid follow-ups to customers who are already in conversation with your team.
🏷️
Segment-based branching
Branch based on customer tags — VIP, first-time buyer, high AOV, city, product category. Each segment gets the message that fits their profile.
⚡ Trigger: Abandoned cart — 2 hours ago
🔀 Condition: Has customer purchased in the last 2 hours?
↙               ↓              ↘
Yes — Purchased ✓
Exit sequence · Mark converted · Stop all messages
No — Still in cart
Send nudge message with product image + stock count
VIP customer?
Skip generic nudge · Send personalised high-value offer
Wait 20 hours → check again before final discount message
💬
Monitor for "stop" or opt-out reply → immediate exit
📊
Log every branch decision → analytics dashboard

Ready-to-use drip sequences
for every D2C scenario

Pick a pre-built template, customise the copy, and go live in minutes. Every sequence is fully editable — change delays, add branches, swap messages.

🛒
Cart Recovery
3-message sequence over 24 hours — reminder, urgency, discount. Auto-exits on purchase.
0 minCart reminder with product
2 hrsStock urgency nudge
22 hrs10% discount — final chance
📦
Post-Purchase Nurture
4-touchpoint sequence — delivery, review, tips, reorder. Builds loyalty automatically.
D+0Order confirmed + ETA
D+3Review request
D+7Usage tips + upsell
D+30Reorder nudge + discount
💤
Win-Back (60-Day Lapse)
Re-engage customers silent for 60 days with escalating personalised offers.
D+60We miss you — soft touch
D+675% discount offer
D+7410% final offer — expires
👋
New Subscriber Welcome
5-day onboarding sequence — brand intro, bestsellers, proof, first-order discount.
D+0Welcome + brand intro
D+1Top picks catalogue
D+5First-purchase discount
🔁
Reorder / Replenishment
Timed to product lifecycle — remind customers to restock at exactly the right moment.
D+25Running low? Soft nudge
D+30Reorder link + 1-tap buy
D+35Bundle offer — save more
🎂
Birthday / Anniversary
Automated lifecycle campaigns — personalised discount on birthdays, anniversaries, and milestones.
-3 daysBirthday coming — teaser
Day ofBirthday gift — 15% off
+2 daysLast chance to use gift

See exactly where customers
drop off — and why

Every step in every sequence is tracked. See open rates, click rates, conversion rates, and branch paths — per message, per sequence, per day.

📈
Per-step conversion funnel
See exactly what % of contacts reach each message in the sequence — identify the drop-off point and fix it.
🔀
Branch path breakdown
See how many contacts took each branch — purchased vs didn't, replied yes vs no. Optimise which path performs best.
💰
Revenue attributed to sequences
Track the Shopify revenue directly attributed to each sequence — know exactly what your cart recovery sequence is worth per month.
🛑
Opt-out and unsubscribe tracking
Monitor opt-out rates per sequence. High opt-outs on step 3? The message is too pushy — analytics will tell you where to fix it.
🧪
A/B test messages in sequences
Test two versions of any message within a sequence — different copy, different offer, different timing — and automatically promote the winner.
Sequence Analytics — Cart Recovery
1,240
Entered
68%
Opened
34%
Converted
₹2.1L
Revenue
Sequence funnel
Triggered
1,240
100%
Msg 1 opened
843
68%
Msg 2 opened
558
45%
Clicked link
434
35%
Purchased
422
34%
Active sequences
SequenceActiveConv. rateRevenueStatus
Cart Recovery12434%₹2.1LLive
Post-Purchase8928%₹67kLive
Win-Back 60D34018%₹1.4LLive
Welcome Series21341%₹89kLive
Birthday Drip5652%₹34kPaused

Hublle Drip vs email marketing
and manual WhatsApp sends

Feature 🔵 Hublle Drip Email Drip Manual WhatsApp WATI / Interakt
Average open rate65–80%18–25%90%+ but manual55–65%
Action-triggered sequencesBasic
Branch on reply keywordLimited
Auto-exit on purchaseVia tool
Shopify real-time data in messagesPartialBasic
Per-step analyticsBasic
A/B test within sequences
Revenue attributionEstimateBasic
Starting price₹999/mo₹800+/moFree (manual)₹2,499/mo

Drip Marketing — questions answered

A broadcast is a one-time send to many people at once — like a sale announcement. Drip marketing is a sequence of messages sent to individuals over time, triggered by their specific actions and timed around their behaviour. A broadcast says "here's today's offer". A drip sequence says "you abandoned your cart 2 hours ago, here's a reminder specifically for you" — then checks if you bought before sending the next message.
No — this is one of the most important rules in drip marketing and Hublle handles it automatically. When a customer completes a purchase, Hublle immediately checks all active sequences for that contact and exits them from any sequences whose goal has been met. If they're in a cart recovery sequence and they just purchased, the sequence stops instantly — they won't receive the urgency nudge or the discount message. You configure the exit condition for each sequence when you build it.
Yes — every message in a sequence supports dynamic variables pulled from Shopify and Hublle's contact database in real time. You can include {{name}}, {{product_name}}, {{cart_value}}, {{order_id}}, {{last_purchase_date}}, {{stock_count}}, and dozens more. The message is assembled fresh for each contact at the moment it's sent — so "You left the Cotton Kurta (₹899) in your cart" is generated individually for each customer.
Each step in a sequence has a configurable delay — you set how long after the previous step (or after the trigger) the next message should go out. Delays can be set in minutes, hours, or days. You can also set send-window restrictions — for example, "only send between 10am–8pm IST, skip if it falls outside this window and send next morning". This ensures your customers never receive a midnight promotional message.
Yes — a contact can be in multiple sequences simultaneously. For example, a customer who just purchased enters the post-purchase sequence, and if they also haven't bought in 60 days, the win-back sequence may also trigger. Hublle's conflict resolution rules ensure they don't receive contradictory messages — you can set rules like "pause win-back if contact is in post-purchase" to prevent overlap.
Action-triggered. Time-controlled. Always converting.

Set up your first drip sequence
in under 20 minutes

Pick a template, personalise the messages, configure the delays, and go live. The sequence runs itself — and stops itself the moment a customer converts.

4.2×
Higher conversion vs blasts
6
Trigger types
Zero
Manual sends needed
Auto
Stops on conversion
💧 WhatsApp Drip Marketing — the right message, at the right time, triggered automaticallyCart recovery · Post-purchase · Win-back · Welcome — all running on autopilot
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