Your customers initiate returns on WhatsApp. Hublle verifies the order, validates the window, auto-approves, schedules reverse pickup — all without a single agent. From request to refund in under 2 hours.
Scroll through this section to move through the workday. Watch what your agent deals with — and what Hublle silently handles instead.
Every step is handled by Hublle. Your admin just sets the rules once. Your team reviews only the edge cases.
Set your rules once from the dashboard. The bot enforces them 24/7 — no code, no complexity.
Define the exact number of days from fulfilment date within which returns and exchanges are allowed. Any request beyond this is auto-declined with a polite WhatsApp message.
Create a list of return reasons customers can choose from. Mark specific reasons as auto-approve so eligible requests resolve instantly, without any manual review.
For reasons like Defective product or Wrong item received, require the customer to send a photo before the request is accepted. The bot handles the prompt and waiting.
Customers pick their replacement product size, colour, or variant directly in the WhatsApp chat. Hublle checks Shopify inventory, confirms availability, and creates the new order automatically.
Hublle connects directly to your logistics partners via API to auto-create reverse pickup requests the moment a return or exchange is approved. No manual carrier coordination.
Define exactly how refunds are issued — direct UPI transfer, store credit, or both as options for the customer. Triggered automatically once the return item is scanned by the carrier.
Click any setting to see exactly what it looks like inside Hublle.
Tell us about your current returns volume and team cost. We'll show you your monthly savings from automating it with Hublle.
Other apps do part of the job. Hublle automates the entire journey — on WhatsApp, where your customers already are.
| Feature | Manual / Email | Return Prime / Loop | Hublle Returns Engine |
|---|---|---|---|
| Customer channel | Email form | Web portal | WhatsApp (where they already are) |
| Return window enforcement | ⚠ Manual check | ✓ | ✓ Auto-enforced |
| Auto-approve rules | ✗ | ⚠ Limited | ✓ Per-reason control |
| Image evidence collection | ⚠ Email attachment | ✓ Portal upload | ✓ WhatsApp photo — frictionless |
| Reverse logistics auto-booking | ✗ Manual call | ⚠ Some integrations | ✓ Delhivery, Xpressbee, DTDC, Bluedart |
| Exchange: self-serve size/colour | ✗ | ⚠ Web portal only | ✓ In WhatsApp chat, real-time stock check |
| Refund to UPI / store credit | ⚠ Manual | ✓ | ✓ Automated on item scan |
| Agent effort required | High (20 min/request) | Medium (5–10 min) | Near-zero (95% automated) |
| Avg resolution time | 4–5 days | 1–2 days | <2 hours |
| Works with rest of CX (inbox, COD, cart) | ✗ | ✗ Standalone app | ✓ One unified Shopify platform |
Join Shopify stores that have cut return resolution time by 90% and saved ₹2L+ per month on support costs.
Real results from Shopify stores.